You're Not Just Our Client
We can be your Silent Partner

Innovative Processing, Inc. can be your silent partner for all your fulfillment needs. The consumer can view us as a satellite office located in Clearwater, MN. We can become an extension of your operations by offering the following procedures:

  • A dedicated toll-free phone number is answered with either the client name or the specific promotional name.
  • All consumer correspondence is sent with the client's letterhead and envelopes.
  • A customer service e-mail address is set up and routes directly to us. Responses are perceived as being sent directly from the client.
  • The client's name is printed on all USPS/UPS/FedEx package labels.
  • Client internal customer service representatives forward e-mail messages and phone calls to us to be handled in the appropriate manner.

These measures save you money by eliminating the need to hire additional in-house customer service representatives. When a promotion becomes larger than expected or is one that has been known to cause an issue for your internal staff, we're there for you.

The level of customer service a consumer receives can impact future purchases. Because we become a true partner with our clients, customer care is as important to us as it is to you, our client.