You're Not Just Our Client
We can be your Silent Partner

Innovative Processing, Inc. can be your silent partner for all your fulfillment needs. The consumer views us as a satellite office located in Clearwater, MN. We can become an extension of your operations by offering the following procedures:

  • A dedicated toll-free phone number is answered with either the client name or the specific promotional name.
  • All consumer correspondence is sent with the client's letterhead and envelopes.
  • A customer service e-mail address is set up and routes directly to us. Responses are perceived as being sent directly from the client.
  • The client's name is printed on all USPS/UPS/FedEx package labels.
  • Client internal customer service representatives forward e-mail messages and phone calls to us to be handled in the appropriate manner.

These measures save you money by eliminating the need to hire additional in-house customer service representatives. When a promotion becomes larger than expected or is one that has been known to cause an issue for your internal staff, we're there for you.

Many consumers prefer to correspond directly with the client. The level of customer service a consumer receives can impact future purchases. Because we become a true partner with our clients, customer care is as important to us as it is to you, our client.