Customer Service

  • Our dedicated customer service representatives are fully-versed in all aspects of their assigned promotions. It is this competitive advantage that provides the attention to detail and high level of consumer comfort that has set Innovative Processing, Inc. apart from other fulfillment companies.
  • Our representatives adhere to all client protocols regarding consumer responses.
  • All mail returns (no matter what the value) are entered into specific, appropriate data bases in order to retain complete information for consumer inquiry research purposes.
  • Customer service activity reports are available for any of the correspondence types used to communicate with your consumer (i.e. phone, e-mail, US mail).
  • Consumer responses can be communicated through e-mail, phone and/or US mail.
  • Unqualified notifications are specific to each promotion.

KNOWLEDGE - QUALITY - EXPEDIENCY

That is our customer service goal!